Shipping policy

Shipping Policy

Last updated: March 2026

Processing Time All orders are processed within 1–3 business days after payment confirmation.

Shipping Time We ship all orders from our international fulfillment warehouse in Asia. Delivery typically takes 7–21 business days after dispatch, depending on your location and local customs processing times.

Please note: Shipping times may vary during peak seasons, public holidays, or due to circumstances outside our control (e.g., carrier delays, customs inspections).

Why do we ship from Asia? To keep our prices competitive and make our products accessible worldwide, we fulfill orders through our international warehouse in Asia. This allows us to offer high-quality products at lower costs — without compromise on product quality.

Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update in the carrier's system.

Customs & Import Duties International shipments may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Delayed Packages If your package has not arrived within 25 business days of your order date, please contact us at info@us-health.store and we will investigate with the carrier immediately.